Privacy Policy
Privacy Policy
Last updated: 14 August 2026
TiGHT AV respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal data when you visit www.tightav.com, use a distributor account provided by us, subscribe to our communications, contact us, purchase or enquire about our products, request support, or otherwise interact with TiGHT AV.
TiGHT AV is operated by VisioNordic AB, Sweden. VisioNordic AB is the data controller for the personal data described in this Privacy Policy.
Contact details
VisioNordic AB
TiGHT AV
Arendalsvägen 35
434 39 Kungsbacka
Sweden
Email: sales@tightav.com
1. Personal data we collect
Depending on how you interact with us, we may collect and process the following categories of personal data:
Contact and business information
This may include:
Name
Company name
Job title or role
Business address
Email address
Telephone number
Country or region
Distributor, reseller or other business relationship information
Distributor account information
Access to certain areas or functions of our website may be provided to approved TiGHT AV distributors or business partners.
Accounts cannot be created directly by website visitors. Distributor accounts are created and managed by TiGHT AV for authorised users.
In connection with such accounts, we may process:
Name
Company name
Email address
Username
Account permissions
Account preferences
Login and account-related information
Passwords and authentication information are protected using appropriate technical security measures.
Enquiries, sales and support information
When you contact us, request information, make a product enquiry or request technical support, we may process:
Your contact details
Products you are interested in or using
Order or purchase information
Serial numbers or other product information
Technical information supplied as part of a support request
Correspondence between you and TiGHT AV
Order and transaction information
Where applicable, we may process information necessary to handle orders and business transactions, including:
Billing and delivery details
Products ordered
Order history
Invoice information
Payment status
Shipping and delivery information
Payment information may be processed by external payment providers. We do not normally store complete payment card details ourselves.
Website and technical information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device type
Operating system
Pages visited
Date and time of visits
Referring website
Website interaction and usage information
Cookie identifiers and similar technical identifiers
Marketing preferences
If you subscribe to our newsletter or other communications, we may process:
Your email address
Company information, where provided
Communication preferences
Subscription and unsubscribe information
2. How we collect personal data
We may collect personal data:
Directly from you
Through our website
When we create or manage a distributor account for you
When you contact our sales or support teams
When you subscribe to our newsletter
When you place an order or request a quotation
Through distributors, resellers or other business partners
From your employer or organisation where you are a business contact
At trade shows, events, training sessions or meetings
From publicly available professional or business sources
Automatically when you use our website
3. Why we use your personal data
We only process personal data where we have a lawful basis to do so.
To respond to enquiries and provide customer service
We use personal data to communicate with you, answer questions, provide quotations, process requests and provide technical or commercial support.
The legal basis is normally performance of a contract or steps taken before entering into a contract, or our legitimate interest in communicating with customers, partners and other business contacts.
To manage distributor accounts and business relationships
We may use personal data to:
Create and manage distributor accounts
Control access to distributor-only information or functionality
Manage customer and distributor relationships
Process and deliver orders
Provide warranty services
Handle returns or product replacements
Provide technical support
Issue invoices and maintain transaction records
Communicate important product or service information
The legal basis is normally performance of a contract, our legitimate interests in operating our business, or compliance with a legal obligation.
To operate and improve our website
We may process technical information to:
Operate the website
Maintain website security
Manage authorised account access
Diagnose technical problems
Prevent misuse or fraud
Understand how our website is used
Improve our products, website and services
Depending on the type of processing, the legal basis may be our legitimate interests or your consent, particularly where non-essential cookies or similar technologies are used.
Marketing and product information
We may use your contact details to provide relevant information about:
TiGHT AV products
New product launches
Firmware or product updates
Events and exhibitions
Training
Company news
Offers or other commercial information
We may do this based on your consent or, where permitted, our legitimate interest in communicating with existing customers, distributors, resellers and other relevant business contacts.
You can unsubscribe from marketing communications at any time by using the unsubscribe option in the communication or by contacting us.
Legal and administrative requirements
We may process personal data where necessary to:
Meet accounting and tax requirements
Maintain required business records
Establish, exercise or defend legal claims
Respond to lawful requests from authorities
Comply with applicable laws and regulations
The legal basis is compliance with a legal obligation or our legitimate interests in protecting our business and legal rights.
4. Our legitimate interests
Where we rely on legitimate interests, those interests may include:
Operating and developing our business
Managing relationships with customers, distributors, resellers and suppliers
Managing access to distributor-only services and information
Responding to business enquiries
Providing customer and technical support
Promoting relevant TiGHT AV products and services to professional contacts
Improving our website, products and services
Maintaining IT and information security
Preventing fraud, misuse and security incidents
Protecting our legal and commercial interests
We balance these interests against your rights and interests before relying on legitimate interests as the legal basis for processing.
5. Cookies and similar technologies
Our website may use cookies and similar technologies.
Some cookies are necessary for the website to function correctly, for example for distributor login, security or website preferences.
Other cookies may be used for analytics, website improvement or marketing purposes.
Where required by applicable law, we ask for your consent before placing non-essential cookies or similar technologies on your device.
You can also control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
6. Newsletter and marketing communications
If you subscribe to the TiGHT AV newsletter, we use the information you provide to send you relevant news, product information and other TiGHT AV communications.
You may withdraw your consent or unsubscribe at any time.
If you are an existing customer, distributor, reseller or professional business contact, we may also contact you regarding relevant TiGHT AV products or services where permitted by law.
You always have the right to object to the use of your personal data for direct marketing.
7. Who we share personal data with
We do not sell your personal data.
We may share personal data with trusted third parties where necessary to operate our business, including:
Website hosting and IT service providers
Cloud and data storage providers
Email and communication service providers
CRM and business administration providers
Newsletter and marketing service providers
Analytics and website service providers
Payment service providers
Freight, courier and logistics companies
Distributors or resellers where necessary to handle your request
Professional advisers such as accountants, auditors, insurers or legal advisers
Authorities or other parties where disclosure is required by law
Third parties processing personal data on our behalf are required to protect the information and process it only in accordance with our instructions and applicable data protection law.
In some circumstances, another company may process your personal data as an independent data controller, for example a payment provider, logistics company or distributor. Their own privacy policies may then also apply.
8. International transfers
TiGHT AV operates internationally and works with customers, distributors, suppliers and service providers in several countries.
As a result, personal data may in some circumstances be processed outside the European Economic Area (EEA).
Where personal data is transferred outside the EEA, we take appropriate measures to ensure that the data receives an adequate level of protection in accordance with applicable data protection law.
These measures may include:
Transfers to countries recognised by the European Commission as providing an adequate level of data protection
European Commission Standard Contractual Clauses
Other legally recognised transfer mechanisms and appropriate safeguards
Where necessary, additional technical or organisational safeguards may also be implemented.
9. How long we keep personal data
We retain personal data only for as long as necessary for the purposes for which it was collected.
The retention period depends on the type of information and why we process it.
For example:
Customer and transaction records may be retained as required by accounting, tax and other legal obligations.
Support and warranty information may be retained for the period necessary to provide support and manage warranty obligations.
Distributor account information may be retained for as long as the account remains authorised or as otherwise necessary for our business relationship.
Business contact information may be retained for as long as we have an active or reasonably anticipated business relationship.
Marketing information is normally retained until you unsubscribe or object to the processing, unless we need to retain limited information to ensure that your opt-out preference is respected.
Technical and website information is retained only for an appropriate period depending on its purpose.
When personal data is no longer required, it is deleted, anonymised or otherwise securely disposed of.
10. How we protect your personal data
We use appropriate technical and organisational security measures to protect personal data against:
Unauthorised access
Unauthorised disclosure
Accidental loss
Alteration
Destruction
Misuse
Access to personal data is limited to people and service providers who need the information for legitimate business purposes.
No internet-based service can be guaranteed to be completely secure, but we continuously work to maintain an appropriate level of protection based on the nature of the information we process.
11. Your rights
Under applicable data protection legislation, including the EU General Data Protection Regulation (GDPR), you may have several rights regarding your personal data.
These include the right to:
Access
You may request information about the personal data we process about you and receive a copy of that information.
Rectification
You may ask us to correct inaccurate or incomplete personal data.
Erasure
In certain circumstances, you may ask us to delete your personal data.
Restriction
You may request that we restrict the processing of your personal data in certain circumstances.
Data portability
Where applicable, you may request to receive certain personal data in a structured, commonly used and machine-readable format or have it transferred to another organisation.
Object to processing
You may object to processing based on legitimate interests in certain circumstances.
You have an absolute right to object to the use of your personal data for direct marketing.
Withdraw consent
Where processing is based on your consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before the consent was withdrawn.
To exercise any of these rights, please contact us at:
We may need to verify your identity before fulfilling certain requests.
12. Right to lodge a complaint
If you believe that your personal data has been processed incorrectly, you have the right to lodge a complaint with a data protection supervisory authority.
In Sweden, the supervisory authority is:
Integritetsskyddsmyndigheten (IMY)
Swedish Authority for Privacy Protection
You may also contact the supervisory authority in the EU/EEA country where you live or work where applicable.
We encourage you to contact us first if you have concerns about how we process your personal data so that we have an opportunity to address the issue.
13. Automated decision-making
We do not currently use personal data for automated decision-making that produces legal effects or similarly significant effects on individuals.
14. Children
Our website and products are intended primarily for businesses, distributors and professional users and are not directed at children.
We do not knowingly seek to collect personal data from children through this website.
15. Third-party websites
Our website may contain links to websites operated by distributors, manufacturers, technology partners, social media platforms or other third parties.
We are not responsible for the privacy practices of websites operated by third parties. We recommend reviewing the privacy policy of any third-party website you visit.
16. Providing personal data
In many cases, providing personal data is voluntary.
However, certain information may be necessary for us to:
Respond to your request
Create or manage an authorised distributor account
Process an order
Deliver products
Provide technical support
Fulfil contractual or legal obligations
If required information is not provided, we may not be able to provide the requested product, service or assistance.
Access to distributor-only areas of the website is granted by TiGHT AV at our discretion and is not available through public self-registration.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or applicable legal requirements.
The latest version will always be available on:
https://www.tightav.com/privacy-notice
The date at the top of this Privacy Policy indicates when it was last updated.
18. Contact us
If you have questions about this Privacy Policy, how we process personal data, or if you wish to exercise your privacy rights, please contact:
VisioNordic AB / TiGHT AV
Arendalsvägen 35
434 39 Kungsbacka
Email: sales@tightav.com